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Phone: (412) 664-7711

Service & Training

Service

Service and training are the most important facets of a quality water treatment program. The success or failure of a program can always be linked to one or both of these components.

CTI representatives never skimp on service. While in your facility all parameters are tested. When a result is out of spec, we don't leave until we find out why and initiate the correction. All results are documented and a detailed report with recommendation is delivered to all concerned personnel. Discussion of results and follow up actions take place before we leave the sight.

CTI's immediate resources include a lab at our local office and representatives with combined experience of over 40 years in the business. We are a distributor/partner in the Eastern Technologies network; as a result we have a deep and wide range of technical support and formulary experience available to our customer.

Training

The best chemicals in the world won't matter if the customer's staff is not properly trained. It is important for plant personnel to understand the water treatment process. Correct understanding leads to the ability to react to errant results and insures a successful program.This level of understanding also helps communication between the customer and our account representative.

Problems get dealt with in a timely and professional fashion. Avoiding prolonged "out of spec" readings prevents major problems.